Terms of Service

Effective Date: 25 September 2026
Last Updated: 5 October 2026

These Terms of Service ("Terms") govern your access to and use of joshuaajieh.com (the "Website") and any products, content or consulting services offered by Joshua Ajieh ("I", "me", or "my").

By accessing the Website, submitting a request, purchasing a service or otherwise using the Website, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website or purchase services through it.

1. About the Website

joshuaajieh.com is the personal and professional Website of Joshua Ajieh.

The Website may provide:

• Information about my work and experience
• Product management and startup-related content
• Articles and educational resources
• Information about Stop Building, Start Validating
• Links to purchase books and other products
• Product consulting and advisory services
• Product diagnosis sessions
• Forms for requesting consulting engagements
• Waitlists for future products or services
• Research participation opportunities
• Portfolio and case study content
• Links to third-party websites and services

The availability and scope of these offerings may change over time.

2. Consulting Services

I provide consulting and advisory services focused on areas including product strategy, product discovery, validation, user behaviour, retention, growth, distribution and related product challenges.

The exact scope, deliverables, timing and price of a consulting engagement may be stated on the Website, during booking, in a proposal, invoice, email or separate agreement.

Where there is a conflict between these Terms and a separate written agreement specifically governing a consulting engagement, the separate written agreement will take precedence for that engagement.

3. Product Diagnosis

A Product Diagnosis is intended to help identify product problems, examine available evidence and provide recommendations or potential next steps.

Depending on the service purchased, you may be asked to provide information about your product, users, business, previous experiments, analytics or other relevant context before the session.

You are responsible for ensuring that information you provide is accurate and that you have permission to share it.

Recommendations made during a Product Diagnosis are professional opinions based on the information available at the time.

They do not guarantee a particular commercial, financial, product or business outcome.

4. No Guarantee of Results

Product development, startups, growth, distribution and business performance involve uncertainty.

While my services are intended to help you make better-informed decisions, I do not guarantee:

• Increased revenue
• Increased user acquisition
• Increased retention
• Product-market fit
• Investment or fundraising
• Successful product launches
• Specific growth rates
• Profitability
• Customer adoption
• Any particular commercial outcome

Examples, frameworks, case studies and previous results presented on the Website illustrate approaches or past experiences and should not be interpreted as guarantees that you will achieve the same results.

You remain responsible for decisions made concerning your business, product and organisation.

5. Professional Advice Disclaimer

Content on the Website and information provided through general educational materials is for informational and educational purposes.

Unless expressly agreed as part of a consulting engagement, Website content does not constitute personalised professional advice.

Nothing on the Website should be treated as legal, financial, tax, investment, accounting or other regulated professional advice.

You should obtain appropriately qualified professional advice where necessary.

6. Fees and Payment

Prices for paid services will be displayed on the Website, booking page, checkout page, invoice, proposal or another communication before payment.

Payments may be processed through Paystack or another designated payment provider.

By submitting payment, you authorise the applicable payment provider to process the transaction.

You are responsible for providing accurate billing and payment information.

Additional charges imposed by your bank, card issuer or payment provider, including foreign exchange or international transaction fees, may be outside my control.

7. Cancellations, Rescheduling and Refunds

Specific cancellation, rescheduling or refund conditions displayed during booking or agreed in writing for a particular engagement will apply to that service.

If no separate conditions are provided, please contact me as soon as possible if you need to reschedule a consulting session.

Completed consulting sessions and work that has already been substantially performed are generally not refundable except where required by applicable law or otherwise agreed in writing.

Where I am unable to provide a paid service and a reasonable alternative cannot be arranged, an appropriate refund may be provided.

Any refund involving a third-party payment processor may also be subject to that provider's processing procedures.

8. Client Responsibilities

If you purchase consulting services, you agree to:

• Provide reasonably accurate information
• Provide relevant context necessary to perform the agreed work
• Attend scheduled sessions on time
• Respond reasonably to requests necessary to complete the engagement
• Avoid providing information you are not authorised to disclose
• Make your own final business and product decisions

The quality and usefulness of recommendations may depend on the completeness and accuracy of the information you provide.

9. Confidential Information

Information shared specifically for a private consulting engagement will be treated with reasonable confidentiality and used for the purpose of providing the agreed service.

However, you should not submit confidential or proprietary information through general Website forms unless necessary.

If an engagement requires access to particularly sensitive or proprietary business information, additional confidentiality terms or a separate non-disclosure agreement may be agreed.

10. Intellectual Property

Unless otherwise stated, the Website and its original content, including text, frameworks, graphics, branding, articles, case studies, product methodologies and other materials, are owned by or licensed to Joshua Ajieh and are protected by applicable intellectual property laws.

You may access Website content for your own personal or internal business use.

You may not, without permission:

• Republish substantial portions of Website content
• Sell or commercially redistribute Website materials
• Copy and represent my frameworks or materials as your own
• Reproduce paid materials for distribution
• Scrape or systematically extract Website content for commercial purposes
• Remove copyright, attribution or ownership notices

Nothing in these Terms transfers ownership of my intellectual property to you.

11. Consulting Deliverables

Unless otherwise agreed in writing, purchasing consulting services does not transfer ownership of my pre-existing frameworks, methodologies, templates, processes, know-how or intellectual property.

You may use deliverables specifically prepared for your business internally for the purpose for which they were provided.

Any different ownership or licensing arrangement must be agreed separately in writing.

12. Stop Building, Start Validating

Stop Building, Start Validating and related book content are protected by applicable copyright and intellectual property laws.

Purchasing a copy of the book gives you the right to use that copy in accordance with the terms applicable to its format and retailer.

It does not transfer copyright or give permission to reproduce, distribute, resell, upload or commercially exploit the book except where permitted by law.

13. Third-Party Purchases

Books or other products may be sold through third-party platforms such as Amazon.

Purchases completed through those platforms are also governed by the third party's applicable terms, refund policies, fulfilment rules and privacy practices.

Questions concerning fulfilment, delivery or platform-specific transactions may therefore need to be directed to the relevant third-party provider.

14. Third-Party Services and Links

The Website may contain links to or integrations with services operated by third parties.

These may include payment processors, retailers, social networks, analytics services, scheduling platforms and other external services.

I do not control and am not responsible for the content, availability, security, policies or practices of independent third-party services.

Your use of those services is subject to their own terms and policies.

15. Portfolio and Case Studies

Case studies, examples and portfolio materials are intended to demonstrate product thinking, approaches, experiences and outcomes.

Certain identifying details may be omitted, anonymised or simplified where appropriate for confidentiality, clarity or presentation.

Historical outcomes should not be interpreted as guarantees of future performance.

16. Acceptable Use

You agree not to:

• Use the Website for unlawful purposes
• Attempt to gain unauthorised access to the Website or its infrastructure
• Introduce malicious software or code
• Interfere with the operation or security of the Website
• Abuse Website forms or communication channels
• Attempt to obtain information about other users
• Copy or exploit Website content in violation of intellectual property rights
• Use automated systems to overload, scrape or disrupt the Website
• Misrepresent your identity or relationship with another person or organisation

I may restrict access where reasonably necessary to protect the Website, its users or my rights.

17. Website Availability

I aim to maintain a reliable Website but cannot guarantee uninterrupted or error-free availability.

The Website or particular features may occasionally be modified, suspended or unavailable because of maintenance, technical problems, security concerns or circumstances involving third-party providers.

18. Limitation of Liability

To the maximum extent permitted by applicable law, I will not be liable for indirect, incidental, special or consequential losses arising from your use of the Website, reliance on Website content or implementation of recommendations provided through consulting services.

You remain responsible for evaluating recommendations and deciding whether and how to implement them.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

19. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses arising from your unlawful misuse of the Website, infringement of another person's rights or material violation of these Terms.

20. Changes to Services

I may add, modify, replace or discontinue Website features, products or services.

Prices, service structures and availability may also change.

Changes will not retroactively alter a paid engagement already agreed with you unless we mutually agree otherwise or a change is required by law.

21. Changes to These Terms

I may update these Terms periodically to reflect changes to the Website, services, business practices or applicable requirements.

The latest version will be published on this page with the updated effective or revision date.

Your continued use of the Website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

22. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, without prejudice to any mandatory consumer protection rights that may apply to you under the laws of your country of residence.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

24. Entire Agreement

These Terms, together with the Privacy Policyand any specific written terms applicable to a purchased service, constitute the agreement governing your use of the Website and relevant services.

25. Contact

Questions concerning these Terms or the Website can be sent to:

Joshua Ajieh
Email: joshuaajieh@gmail.com
Website: joshuaajieh.com